Legal
Refund Policy
1. Digital products, immediate access
Everything we sell is a digital product: online courses, test-preparation programs, question banks and downloadable resources. Access is granted automatically as soon as our payment provider confirms your payment, which means you receive the full value of the product straight away. This policy explains when we will nevertheless issue a refund.
2. Eligibility-based, not automatic
We do not offer an automatic refund window or money-back guarantee, because purchases unlock immediately. Refunds are considered case by case. Circumstances we will normally consider include: an accidental duplicate purchase of the same product; an erroneous, unauthorised or incorrectly charged payment; an unresolved technical inability to access the content you purchased that we cannot fix; a product that is materially not as described on its product page; and any other circumstance approved at the discretion of Kinetic Takeover LLC.
3. When a refund is not owed
A refund is not owed simply because you change your mind after accessing or substantially using the product — for example after completing a significant share of the lessons or taking a significant number of practice questions or exams. We also decline requests based on not passing an official examination, and requests where we find evidence of copying, scraping, sharing or redistributing the content.
4. How to request a refund
You can always submit a refund request for review. Use the support and request tools in your account area, or email support@kinetictakeover.com, including the product name, the purchase date and the reason for the request. Requests are reviewed against the order record held by our payment provider, and we will tell you the outcome within a reasonable time.
5. How approved refunds are issued
Approved refunds are returned by our payment provider to the original payment method used for the purchase. Your bank or card issuer determines how long the credit takes to appear. We do not issue refunds by any other method, and we cannot refund to a different card or account.
6. Approved refunds may end your access
When a refund is issued, the order is marked refunded and access to the refunded product — including its lessons, question banks and downloads — is terminated. Any affiliate commission recorded on the refunded order is reversed. Files you downloaded before the refund must be deleted and may not be kept, used or shared.
7. Chargebacks
If you have a problem, please contact us before opening a dispute with your bank. A chargeback or payment dispute may result in immediate suspension of your access while the dispute is investigated.
8. Free products and bundles
Products offered at no cost are not refundable, as no payment is taken. Where a bundle is refunded, access to every product included in that bundle is revoked.
9. Statutory rights
Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies to you. Where such a right applies to digital content supplied immediately, it may be affected by your agreement to immediate access at the time of purchase.
10. Changes and contact
We may update this policy; the version on this page applies to purchases made while it is published. Refund questions go to support@kinetictakeover.com, or Kinetic Takeover LLC, 460 E Veterans Way, Unit 6, Mukwonago, WI 53149, United States. Kinetic Takeover Education is operated by Kinetic Takeover LLC.